Is my Bulk or Multi-Address Order, "Canceled?"Updated a month ago

When placing a multi-address shipment or Bulk order, you may see notes regarding the order "canceling" after payment. Here's a brief explanation!

Every multi-address or Bulk order will be automatically assigned a Master Order Number. 
This Master Order Number represents the collection of shipments you are paying for, allowing you to pay only once for all of them.

Your Master Order will automatically 'cancel' after it is paid for - making way for your new order numbers, assigned to each individual shipment! 

While we understand this can be confusing, it is a normal part of our ordering process! 
If your Master Order did not cancel, your shipments would go out twice.

Here's what a paid, Multiple-Address Shipment looks like in our Order Queue! 
Note the cancelled "Master Order Number" as a Tag in each shipment, confirming that they all belong to the same paid order, but preventing the shipments duplicating.

Feel free to reach out to our Customer Care Team with any questions about your order, at 713-529-1212 or [email protected]!