Goode Co. Hall of Flame

We&#x2019;re certainly sorry for the unappetizing experience!&#xA0;If you find your Brazos Bottom Pecan Pie is damaged, please send a photo of the pie along with your order number to <a href="mailto:customercare@goodecompany.com">customercare@goodecompany.com</a>.&#xA0;This helps our team assess the issue and process a quick replacement or refund.&#xA0;Our Customer Care Team will respond within the next business day to help you with a solution!

We’re certainly sorry for the unappetizing experience!. If you find your Brazos Bottom Pecan Pie is damaged, please send a photo of the pie along with your order number to customercare@goodecompany.com. This helps our team assess the issue and proces

What should I do if my received pie is damaged or not up to standard?

Goode Co. Hall of Flame FAQ

Allergy information

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Product Shelf Life and Storage Information

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Is my Bulk or Multi-Address Order, "Canceled?"

Express Gifting via "Multi-Address Shipment"

Having trouble downloading the Bulk Order Form?

How do I fill out the Bulk Order Form?

My Bulk Order has an incorrect address.

Can I make changes to my Bulk Order submission?

What is the minimum order quantity for custom pie lids and what are the production timelines?

Do you still have my Recipient or Address List from last year’s Bulk Order?

Can I give you my Bulk Order Information another way?

Can I order an item I do not see on the list provided within the Order Form?

How soon before my ship-by date do you need my completed Bulk Order Form?

Do you offer any discounts on Bulk Orders?

Need more information about Ordering Custom Lids?

Looking to Customize a different item?

Can I include an insert with my shipments?

What’s the difference between a Gift Message and an Insert?

I’ve submitted my Bulk Order form. What’s next?

Can I split payment for my Bulk Order on different cards?

Can I pay for my Bulk Order with a Check or Purchase Order?

Can I make changes to my Bulk Order after I pay?

Will I receive tracking for my shipments?

How quickly will my shipments arrive?

One of my shipments was returned to Goode Co. What’s next?

Bulk Ordering Information

What are your hours and Contact Information?

Can my order be shipped on the same day I place it?

Can I schedule a shipment in advance?

There's an error with my order! What do I do?

Can I purchase a Gift Card for use at Goode Co. Restaurants?

Does Goode Co. Hall of Flame Offer any discounts?

What forms of payment are accepted at shop.goodecompany.com?

Can I ship to multiple recipients within the same order?

I need to change or cancel my Order.

Does Goode Co. Hall of Flame ship internationally?

Do you ship to APOʹs, FPOʹs, or PO Boxes?

What's the big deal about Pecan Pies?

Do you offer replacements for missing or undelivered items?

Can I add a message to my order after it has been placed?

Are your products available for purchase online?

Can I split the payment for my order?

What happens if I don't receive an email confirmation for my order?

Can a gift card be used at all Goode locations and restaurants?

Who sent me a gift if I didn't receive a card?

Are praline cookies gluten-free?

What should I do if the pralines I received are too hard to eat?

Payment Refunds

Can I Purchase Jalapeno Cheese Bread, a la carte?

Are Your 8-inch pies available a la carte?

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What should I do if my received pie is damaged or not up to standard?Updated 2 months ago