Frequently Asked Questions
Hall of Flame Operating Hours: Monday ‐ Friday, 8:30 a.m. ‐ 5:00 p.m. CST. CLOSED: Thanksgiving Day, Christmas Day, Memorial Day, Independence Day, Labor Day. Any office closures due to unforeseen circumstances will be noted on our home page, at shop
All orders placed via shop.goodecompany.com will ship the next eligible business day unless otherwise scheduled. Orders placed Friday-Sunday will ship the following Monday. Smoked Meat Orders ship only Monday - Wednesday to ensure proper food safety.
Yes, you can place your order anytime and request to ship up to one year in advance!. While placing your order, within your Cart, you will see a checkbox next to the words "Ship Later?" Check this box to see the shipment scheduling calendar appear! T
Contact our Customer Care Team at 713‐529‐1212 or [email protected] and we’ll work to resolve the issue!. Please note that once an order has been fulfilled, we are unable to make any changes.
Hall of Flame Gift Cards that apply for purchases within our online store (only) are available, here: https://shop.goodecompany.com/collections/best-sellers/products/gift-card. Restaurant Virtual Gift Cards that apply for purchases at our Goode Co. D
Occasionally we have promotions that allow our customers access discounts for a variety of Goode Company products. Sign up for our newsletter to stay in the loop!
We accept all major credit cards, as well as third-party options like ShopPay, GPay and PayPal!
There are two ways we can help you ship to multiple recipients!. Create a Multi-Address Shipment: Collect one of each necessary item in your cart, then within your cart, click on the white button that reads “SHIP TO MULTIPLE ADDRESSES.”. You’ll be di
To cancel or make changes to your order, please contact our Customer Care Team at 713‐529‐1212 no later than 12:00 p.m. CST the day BEFORE your order is scheduled to ship. Note: Address corrections may require additional charges or cancellation.
Goode Co. currently ships nationwide within the United States (including Alaska & Hawaii). Shipping to Canada may be available via purchase from Goldbelly! Checkout our Goldbelly page, here: https://www.goldbelly.com/restaurants/goode-co-barbeque?ref
Due to the perishable nature of our items we are unable to ship to APOʹs, FPOʹs, and PO Boxes at this time.
Pecan pies are the official dessert of Texas! We proudly source our pecans from the Texas Hill Country by the Brazos River and bake our desserts from scratch daily in our commissary kitchen using a prized family recipe.
Experiencing shipping delays? Reach out to our Customer Care Team at Goode Co. Hall of Flame at 713-529-1212. We're happy to help you further investigate the issue, discuss the details of the problem and provide you with some Goode ol' southern hospi
If you've already placed your order but forgot to add a gift message, or need to make a modification to an existing message - please contact our Customer Care Team at 713-529-1212 as soon as possible! It's important to reach out quickly as changes ma
Yes - we sell Brazos Bottom Pecan Pies, Texas Barbeque, Pantry Goodes, and more at https://shop.goodecompany.com/ for shipment within the contiguous U.S., Alaska, and Hawaii!. If you are in the Houston area and prefer to pick-up your items at a Goode
We cannot split payment for standard web orders. A Bulk Order can be manually split in to separate orders by our Customer Care Team. If you would like to split payment for a Bulk Order, please contact us at [email protected] or at 713-529
If you do not receive an email confirmation after placing an order, please check your email's 'promotions' or 'spam' folder!. If the confirmation is still not found, we can resend it and also provide a PDF copy of your order as confirmation. In such
Hall of Flame Gift Cards that apply for purchases within our online store (only) are available, here: https://shop.goodecompany.com/collections/best-sellers/products/gift-card. Restaurant Virtual Gift Cards that apply for purchases at our Goode Co. D
If you received a gift, such as one of our pies, but there's no card indicating who sent it, please contact us at 713-529-1212 or [email protected]!. Though the sender's name is sometimes available on the shipping label sticker on the out
We’re certainly sorry for the unappetizing experience!. If you find your Brazos Bottom Pecan Pie is damaged, please send a photo of the pie along with your order number to [email protected]. This helps our team assess the issue and proces
Our pralines are not cookies, but confections created from caramelized sugar, milk, butter, Texas Pecans, and sweet southern vanilla with a touch of almond liqueur!. While Goode's pralines do not contain wheat flour, we cannot guarantee a wheat-free
Our chewy pralines are a caramel-style candy, and therefore, may harden if exposed to cold temperatures. Although you can extend the shelf life if stored in the refrigerator, it is important that the pralines return to room temperature before consumi
If you've been issued a refund from Goode Co. Hall of Flame, please allow up to 10 Business Days for it to appear in your account. Processing times may vary, depending upon your bank. If you are concerned about the status of your refund, connect with
You can certainly order our signature, Goode Co. Jalapeno Cheese Bread a la carte!. Our Jalapeno Cheese Bread is baked fresh daily, and contains zero preservatives!. Due to this perishable nature, we offer our Jalapeno Cheese Bread:1. For local pick-
Our 8-inch Brazos Bottom Pecan Pies are only available in these two gift sets:. Texas Style Coffee Break Gift Box:https://shop.goodecompany.com/collections/all-gifts/products/texas-style-coffee-break-gift-box. Pure Texas Gift Box:https://shop.goodeco