Goode Co. Hall of Flame FAQ

Frequently Asked Questions

What are your hours and Contact Information?

Hall of Flame Operating Hours: Monday ‐ Friday, 8:30 a.m. ‐ 5:00 p.m. CST. CLOSED: Thanksgiving Day, Christmas Day, Memorial Day, Independence Day, Labor Day. Any office closures due to unforeseen circumstances will be noted on our home page, at shop

Can my order be shipped on the same day I place it?

All orders placed via shop.goodecompany.com will ship the next eligible business day unless otherwise scheduled. Orders placed Friday-Sunday will ship the following Monday. Smoked Meat Orders ship only Monday - Wednesday to ensure proper food safety.

Can I schedule a shipment in advance?

Yes, you can place your order anytime and request to ship up to one year in advance!. While placing your order, within your Cart, you will see a checkbox next to the words "Ship Later?" Check this box to see the shipment scheduling calendar appear! T

There's an error with my order! What do I do?

Contact our Customer Care Team at 713‐529‐1212 or [email protected] and we’ll work to resolve the issue!. Please note that once an order has been fulfilled, we are unable to make any changes.

Can I purchase a Gift Card for use at Goode Co. Restaurants?

Hall of Flame Gift Cards that apply for purchases within our online store (only) are available, here: https://shop.goodecompany.com/collections/best-sellers/products/gift-card. Restaurant Virtual Gift Cards that apply for purchases at our Goode Co. D

Does Goode Co. Hall of Flame Offer any discounts?

Occasionally we have promotions that allow our customers access discounts for a variety of Goode Company products. Sign up for our newsletter to stay in the loop!

What forms of payment are accepted at shop.goodecompany.com?

We accept all major credit cards, as well as third-party options like ShopPay, GPay and PayPal!

Can I ship to multiple recipients within the same order?

There are two ways we can help you ship to multiple recipients!. Create a Multi-Address Shipment: Collect one of each necessary item in your cart, then within your cart, click on the white button that reads “SHIP TO MULTIPLE ADDRESSES.”. You’ll be di

I need to change or cancel my Order.

To cancel or make changes to your order, please contact our Customer Care Team at 713‐529‐1212 no later than 12:00 p.m. CST the day BEFORE your order is scheduled to ship. Note: Address corrections may require additional charges or cancellation.

Does Goode Co. Hall of Flame ship internationally?

Goode Co. currently ships nationwide within the United States (including Alaska & Hawaii). Shipping to Canada may be available via purchase from Goldbelly! Checkout our Goldbelly page, here: https://www.goldbelly.com/restaurants/goode-co-barbeque?ref

Do you ship to APOʹs, FPOʹs, or PO Boxes?

Due to the perishable nature of our items we are unable to ship to APOʹs, FPOʹs, and PO Boxes at this time.

What's the big deal about Pecan Pies?

Pecan pies are the official dessert of Texas! We proudly source our pecans from the Texas Hill Country by the Brazos River and bake our desserts from scratch daily in our commissary kitchen using a prized family recipe.

Do you offer replacements for missing or undelivered items?

Experiencing shipping delays? Reach out to our Customer Care Team at Goode Co. Hall of Flame at 713-529-1212. We're happy to help you further investigate the issue, discuss the details of the problem and provide you with some Goode ol' southern hospi

Can I add a message to my order after it has been placed?

If you've already placed your order but forgot to add a gift message, or need to make a modification to an existing message - please contact our Customer Care Team at 713-529-1212 as soon as possible! It's important to reach out quickly as changes ma

Are your products available for purchase online?

Yes - we sell Brazos Bottom Pecan Pies, Texas Barbeque, Pantry Goodes, and more at https://shop.goodecompany.com/ for shipment within the contiguous U.S., Alaska, and Hawaii!. If you are in the Houston area and prefer to pick-up your items at a Goode

Can I split the payment for my order?

We cannot split payment for standard web orders. A Bulk Order can be manually split in to separate orders by our Customer Care Team. If you would like to split payment for a Bulk Order, please contact us at [email protected] or at 713-529

What happens if I don't receive an email confirmation for my order?

If you do not receive an email confirmation after placing an order, please check your email's 'promotions' or 'spam' folder!. If the confirmation is still not found, we can resend it and also provide a PDF copy of your order as confirmation. In such

Can a gift card be used at all Goode locations and restaurants?

Who sent me a gift if I didn't receive a card?

If you received a gift, such as one of our pies, but there's no card indicating who sent it, please contact us at 713-529-1212 or [email protected]!. Though the sender's name is sometimes available on the shipping label sticker on the out

What should I do if my received pie is damaged or not up to standard?

We’re certainly sorry for the unappetizing experience!. If you find your Brazos Bottom Pecan Pie is damaged, please send a photo of the pie along with your order number to [email protected]. This helps our team assess the issue and proces

Are praline cookies gluten-free?

Our pralines are not cookies, but confections created from caramelized sugar, milk, butter, Texas Pecans, and sweet southern vanilla with a touch of almond liqueur!. While Goode's pralines do not contain wheat flour, we cannot guarantee a wheat-free

What should I do if the pralines I received are too hard to eat?

Our chewy pralines are a caramel-style candy, and therefore, may harden if exposed to cold temperatures. Although you can extend the shelf life if stored in the refrigerator, it is important that the pralines return to room temperature before consumi

Payment Refunds

If you've been issued a refund from Goode Co. Hall of Flame, please allow up to 10 Business Days for it to appear in your account. Processing times may vary, depending upon your bank. If you are concerned about the status of your refund, connect with

Can I Purchase Jalapeno Cheese Bread, a la carte?

You can certainly order our signature, Goode Co. Jalapeno Cheese Bread a la carte!. Our Jalapeno Cheese Bread is baked fresh daily, and contains zero preservatives!. Due to this perishable nature, we offer our Jalapeno Cheese Bread:1. For local pick-

Are Your 8-inch pies available a la carte?

Our 8-inch Brazos Bottom Pecan Pies are only available in these two gift sets:. Texas Style Coffee Break Gift Box:https://shop.goodecompany.com/collections/all-gifts/products/texas-style-coffee-break-gift-box. Pure Texas Gift Box:https://shop.goodeco

Can I Pick Up an Order at the Hall of Flame Location?

At Hall of Flame, we're happy to offer pick-up options to our local, Houston-area Customers!. If you are closest to a Goode Co. Restaurant Location, we can pack your order at Hall of Flame and have it delivered to a local restaurant for pick-up. Howe

When is the Chocolate-Bourbon Brazos Bottom Pecan Pie available?

Our Goode Co. Chocolate Bourbon Brazos Bottom Pecan Pie will be available for a limited time, starting on June 2nd, and through August 29th, 2025. You can order yours at shop.goodecompany.com!. Craving comfort with a kick? We've rounded up the essen

Are your products available for Wholesale, or to Resellers?

While we are pleased to offer our Brazos Bottom Pecan Pie and other Goodes for sale, even in Bulk, at shop.goodecompany.com - we do not authorize our products for Wholesale or Resale.

How much does Shipping cost for Standard and Bulk Orders?

We're proud to offer Free FedEx Ground or Home Delivery Shipping options to Brazos Bottom Pecan Pies, Brazos Bottom Pecan Pie Gift Boxes, and Goode's Praline Delight Gift Boxes.To prevent prolonged travel, Smoked Meats traveling outside of Texas and

Can I pick up a pie instead of having it shipped?

If you reside in the Houston-Metro area, you have the option to pick up a pie instead of having it shipped. Many of our restaurant locations offer pies to-go. Simply call the restaurant nearest you to confirm their inventory and place your order. Alt

Can I add a gift note to my order?

Yes, you can add a gift note to your order. During the checkout process, you will find the gift note section between the ship date and payment information fields. If you miss adding a note during checkout, you can still send a custom note along with

What should I do if my tracking states my order was cancelled?

If your order tracking information states that the order was cancelled, please reach out to us at 713-529-1212. Upon review, we will confirm the status of your order.

What should I do if a gift card isn't received by the recipient?

If one of your gift cards hasn't been received by its intended recipient, rest assured that we will look into it immediately. Please confirm the order details and provide the correct recipient email. Our Customer Care Team will take the necessary ste

Are there packaging options without 'Texas' branding?

Our Wooden Gift Boxes are fire-branded with "MADE IN TEXAS" on the sides. However, if you prefer packaging without the 'Texas' branding, our BBQ Sauce Gift Sets and Spice Gift Sets come in cardboard packaging that does not display "Texas" You can exp

Can I add a gift message to my pie order?

We are thrilled to let you know that you can indeed add a gift message to your pie order. Simply include the desired message in your order, and we'll make sure it accompanies your gift. If you have further customization requests, please contact our t

Can I exchange or return an item if the size doesn't fit?

According to our current policy, we do not accept returns or exchanges for apparel items once they have been fulfilled and delivered. However, please contact our Customer Care Team if there is an issue with your order upon receipt. They will assist y

How can I unsubscribe from your emails?

To unsubscribe from our marketing emails, please click on the "Unsubscribe" link found at the bottom of any marketing email you receive from us. If you cannot find the link or it does not work, please inform us, and we will handle your request to ens

Can I change the billing address after placing an order?

According to our store policy, once the order has been paid for, we cannot update the billing address directly. If you need to correct the billing address for business or accounting reasons, the best course of action is to cancel and refund the order